Refund Policy

We hope you love your MAESIX purchase. However, if you change your mind, we offer returns on eligible full-priced items within 15 days of delivery.

Return eligibility

To be eligible for a change-of-mind return:

• You must contact us within 15 days of receiving your order.

• The item must be unused and in the same condition in which it was received.

• All original tags and packaging must be included.

• You must provide your order number or other proof of purchase.

• The item must have been purchased at full price.

Items that show signs of use, wear, washing, damage, stains, marks, odours or improper handling will not be accepted.

How to request a return

To request a return, email support@maesix.com and include:

• Your full name

• Your order number

• The item you would like to return

• Your reason for returning it

Please wait for your return request to be approved before sending your item. If your return is accepted, we will provide instructions and the address to which it must be sent.

All returns must be sent to our nominated return address in Australia. Items returned without prior approval may not be accepted.

Return postage

Customers are responsible for all return postage costs for change-of-mind returns. Original shipping charges, international postage costs, customs duties and taxes are non-refundable unless required by law.

We strongly recommend using a tracked postal service, as MAESIX is not responsible for returned parcels that are lost or damaged in transit.

Sale items and gift cards

Sale items, discounted items and gift cards are not eligible for change-of-mind returns.

This exclusion does not affect your rights if an item is faulty, damaged, incorrectly described or otherwise covered by Australian Consumer Law.

Exchanges

We do not currently offer direct exchanges. If you would like a different colour or item, please request a return of your eligible item and place a new order.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged or incorrect.

Email support@maesix.com with your name, order number, a description of the issue and clear photos or a short video. We will assess the issue and work with you to provide an appropriate solution.

If the item is confirmed to be faulty, damaged or incorrect, MAESIX will cover reasonable return postage costs where a return is required.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, as your bank or payment provider may require additional processing time.

We reserve the right to refuse a change-of-mind refund if the returned item does not meet the eligibility requirements outlined above.

Order cancellations and changes

We aim to process orders as quickly as possible, so there may only be a short window in which an order can be changed or cancelled.

Please email support@maesix.com as soon as possible with your name, order number and requested change. We will do our best to assist, but changes and cancellations cannot be guaranteed.

Once an order has been dispatched, it cannot be changed or cancelled. You may request a return after it arrives, subject to this Refund Policy.

Contact us

For questions about returns or refunds, please contact:

MAESIX
support@maesix.com