Refund policy
Returns & Exchanges
Can I return my order?
We hope you love your purchase! If not, you may return most items within 14 days of receiving your order.
Please note:
Items purchased during a sale are final and cannot be returned or exchanged. We recommend double-checking your order before completing a sale purchase.
How do I return an item?
If you’re not completely satisfied with a non-sale item, you may return it within 14 days of delivery, provided that:
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The item is unused
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It is returned in its original condition
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All tags and labels are still attached
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There are no signs of wear or damage
To keep things fair for everyone, we reserve the right to refuse returns that do not meet these conditions.
Return shipping
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Return shipping costs are the responsibility of the customer
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All returns must be sent with a Track & Trace code
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The sender remains responsible for the shipment until it reaches us safely
Refunds
Once we receive and inspect your return, we will process your refund within 5 business days.
Damaged items
If your item arrives damaged, we’re here to help.
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Damaged or defective items may be replaced within 30 days of delivery
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Refunds are not offered for damaged items, replacement only
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Please inspect your order upon delivery and contact us as soon as possible if there is an issue
Still have questions?
Feel free to reach out to us at:
📧 support@maesix.com — we’re always happy to help!